General Manager, Customer Research
Delta Airlines
Lizzy is driven by a simple belief: when you understand people deeply, you can change organizations for the better. Trained in consumer and organizational psychology and backed by 15+ years of experience across global brands, she specializes in turning human insight into future-facing strategy. Over the last eight years at Delta Air Lines, Lizzy’s team has helped reimagine the premium travel experience by uncovering insights that shape what’s next. When she’s not thinking about the future of travel, you’ll find her exploring great design, planning her next trip, or getting outside for some fresh air.
Tuesday, September 15, 2026
1:00 PM - 1:15 PM CT
Wednesday, September 16, 2026
9:00 AM - 9:10 AM CT
Thursday, September 17, 2026
10:00 AM - 10:05 AM CT