Senior Manager of Customer Insights
Republic Services
Richele is an enterprise strategist with 20+ years translating customer and market understanding into business decisions, strategy and execution that drive growth and performance. As Senior Manager of Customer Insights at Republic Services, she advises enterprise leadership on brand, growth, customer and experience strategies, shaping decision frameworks that influence how the business operates and competes.
Richele has led customer insights, customer experience, and strategic transformation initiatives across retail, technology, healthcare, subscription, service and B2B environments. She is passionate about evolving insights from a reactive support function into a strategic enterprise capability that shapes decisions, accelerates innovation and drives measurable business impact.
What Does Success Look Like for B2B Insights Leaders in 2027?
Wednesday, September 16, 2026
4:20 PM - 4:50 PM CT